Frequently asked questions

You pay us directly. We take no commission, kickback or referral fee from any dealership, and we are not owned by or affiliated with one. Most car buying and car broker services are paid by the dealer once a car is sold, which means the service only earns if you buy, and usually means your details end up with a salesperson. Because our fee comes from you, we have nothing riding on which car you choose, which dealer supplies it, or whether you go ahead at all. Our only job is to get you the best outcome.

No. There is no obligation to buy anything, at any stage. If you review the quotes we bring you and decide the timing is wrong, the price is not right, or you would rather keep your current car, that is a completely acceptable outcome and we will tell you if we think it is the sensible one.

That is one of the most useful times to talk to us. Bring your budget, how many seats you need, the driving you actually do and anything you disliked about your last car, and we will help narrow the field before any dealer is contacted. Working out what suits you is part of the service, not a prerequisite for it.

Our fees are agreed with you up front on your first call, in writing, before any work begins - including exactly what happens if you decide not to proceed. We will not spring a charge on you that was not discussed, and we will never make the fee conditional on you buying a car, because that would recreate the very incentive problem we exist to avoid.

Yes. We work with customers anywhere in Australia. Everything we do happens over Microsoft Teams and email, and because we approach dealers nationwide rather than only those near you, buyers outside the capital cities often see the biggest benefit.

All meetings are held over Microsoft Teams, in 60-minute sessions you book yourself through this site. You will get a joining link by email - you do not need a Teams account or any software installed, as it runs in your browser. We do not take phone calls, which is deliberate: it keeps every detail of your deal in writing, where you can check it.

To begin, just a rough budget and a sense of what you need the car to do. As things progress we will need the specific model and options you settle on, your state or territory for on-road cost calculations, and a timeframe for when you would like to be driving it. We do not need your licence, bank details or identity documents to gather quotes.